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JEA Change Management System

A web-based change management process and system designed from first principles, later carried to the City as the enterprise standard.

Built on SQL 7.0 and Visual InterDev 6.0.

The approach was carried to the City of Jacksonville, where it ran as the enterprise change management standard for years before being succeeded by the Computer Associates platform. The city eventually bought a commercial tool to do what the process already defined.

Outcome

The process was proven first and a commercial product fitted to it years later, which is the right order.